Customer support – Team Leader
Do you want to participate in the exciting growth of a successful Czech fintech startup?
We are expanding the customer support team for a fintech internet and mobile application in the area of investing and trading, which has thousands of active members in the Czech Republic alone. After successfully entering five international markets, we are expanding further and constantly developing our product portfolio and services.
Who are we?
We are a team of experienced programmers and traders who joined forces years ago and developed EverTrader, an application based on artificial intelligence and the analysis of millions of data that helps investors and traders uncover unusual activities on the capital markets. The feedback on our products is excellent, and we need to adapt the company organization to our strong growth.
This creates a lot of new opportunities for your development and growth to be at the same speed as our startup.
Why are we looking for additional support?
Our products and services have been loved by thousands of people, not only in the Czech Republic and Slovakia, but also in other countries. We communicate with our customers daily and thus have many ideas for further development. At the same time, we are entering other international markets and trying to ensure the high satisfaction of our constantly growing clientele.
What awaits you?
Your work will involve the following activities:
- Leading a team (approx. 10-20 employees) of customer support and administration.
- Ensuring customer support for our clients from different corners of the world.
- Handling e-mails and online chats using modern tools.
- Project management.
At the same time, you will work in our EverTrader system, for which we will carefully train you.
No trading or investing experience is required.
What knowledge and skills should you have?
Communication with our clients is key for us and really the core of our entire product.
A very good command of written English is required. We are looking for a person who is careful and responsible, can meet goals, and bring things to a successful conclusion.
We require a minimum of a completed high-school education.
What can we offer you?
Above-standard financial remuneration, but above all, to be a part of the modern, international Fintech startup EverTrader, which is expanding all over the world. An introduction to the world of finance, trading, stocks, and investments from highly experienced traders and investors.
You will work in a young team.
You will receive a company laptop.
Office in Ceske Budejovice in a modern building in the city center.
We will be looking forward to receiving your CV, including a motivation letter with a description of the roles of your previous positions.
Start as soon as possible.